Privacy Policy

This Privacy Policy explains how Rue Natalie collects, uses, and shares personal information when you visit ruenatalie.com, place an order, or contact us.

In this policy, “we,” “us,” and “our” refer to Rue Natalie.

If you have questions about your privacy or wish to make a privacy request, email info@ruenatalie.com.

Personal Information We Collect

Information You Provide

When you place an order, attempt a purchase, or contact us, we collect information needed to provide our services. This may include:

Your name.
Your billing and delivery addresses.
Your email address and telephone number.
Order details and purchase history.
Payment and transaction information.
Messages, photographs, or other information you provide when requesting assistance.

Payment details are processed through the payment providers available at checkout. The information available to us depends on the payment method and provider used.

Information Collected Automatically

When you browse our website, we may collect information about your device and how you interact with the site, including:

Your IP address, browser type, and device information.
Your time zone.
Pages and products you view.
Referring websites or search terms.
Dates, times, and details of your website activity.
Cookie identifiers and similar technical information.

In this policy, “personal information” includes information that identifies you or can reasonably be linked to you.

Cookies and Similar Technologies

Our website may use cookies, log files, pixels, and similar technologies to operate the store and understand how visitors use it.

Cookies are small files stored on your device. They can help remember preferences, maintain shopping sessions, and support website functionality.

Log files record activity such as page visits, browser details, IP addresses, and access times.

Pixels and tags may help measure website activity and the performance of marketing communications.

Where required, we will request consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings and any cookie controls provided on our website. Blocking certain cookies may affect features such as your shopping basket or saved preferences.

How We Use Your Information

We use personal information to:

Process payments and fulfil orders.
Arrange shipping and handle returns, refunds, or cancellations.
Send order confirmations and delivery updates.
Respond to questions and customer service requests.
Detect potential fraud and protect our website and customers.
Maintain and improve our website, products, and services.
Understand browsing activity and measure marketing performance, subject to applicable consent requirements.
Meet legal, accounting, and recordkeeping obligations.

Where you have provided the required consent, we may send promotional emails about our products and offers. You can unsubscribe using the link in those emails or by contacting us.

Unsubscribing from marketing does not stop essential messages about your orders.

We will not use your photographs in advertising without your permission.

How We Share Your Information

We do not rent or sell your personal information.

We may share information with service providers where necessary to operate our business, including providers supporting:

Website hosting and store functionality.
Payment processing.
Order fulfilment and delivery.
Customer support and email communications.
Website analytics and marketing measurement.
Fraud prevention and technical security.

These providers receive information relevant to the services they perform. Their handling of information is subject to applicable contractual and legal requirements.

We may also disclose information when required by law, in response to a valid legal request, or where necessary to protect legal rights and investigate suspected fraud or unlawful activity.

International Processing

Service providers may process or store personal information outside your province or country of residence.

When information is processed in another country, it may be subject to that country’s laws and lawful access requests.

Where required, we use appropriate safeguards for international transfers of personal information.

Keeping Your Information Secure

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed completely secure.

Please avoid sending full payment card details or other unnecessary sensitive information by email.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on factors such as:

Whether we need the information to fulfil an order or resolve a customer service issue.
Applicable tax, accounting, and legal requirements.
The need to prevent fraud or resolve disputes.

A deletion request may not result in immediate removal of information we are required or legally permitted to retain. Where an exception applies, we will explain it when responding to your request.

Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have the right to:

Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your personal information.
Withdraw consent for processing based on consent.
Object to or request restrictions on certain uses of your information.
Request a portable copy of your information where applicable.
Raise a concern with the relevant privacy authority.

To make a request, email info@ruenatalie.com.

We may need to verify your identity before providing information or acting on a request. We will respond within the period required by applicable law.

Withdrawing consent does not affect processing already carried out lawfully and may limit services that depend on the information concerned.

Browser Privacy Signals

You can use your browser settings to manage cookies and other privacy preferences.

Browser signals such as “Do Not Track” do not necessarily disable all website data collection. We will honour browser-based privacy choices where required by applicable law.

Children’s Privacy

Our website is intended for adults and is not directed at children under 18. We do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information to us, please contact info@ruenatalie.com. We will investigate and take appropriate steps to remove information collected improperly, subject to applicable legal requirements.

Updates to This Policy

We may revise this Privacy Policy to reflect changes to our services, data practices, or legal obligations.

The updated version will be published on this page. Where required, we will provide additional notice or request consent for material changes.

Contact Us

For questions about this Privacy Policy or the handling of your personal information, contact:

Rue Natalie
Email: info@ruenatalie.com