Shipping Policy

Your Rue Natalie Order

After placing your order, you will receive an order confirmation email. Once your parcel has shipped, we will send a separate email with your tracking details.

If you have any questions about your delivery, contact us at info@ruenatalie.com and include your order number.

Order Processing

Before dispatch, your items are checked and prepared for shipment.

Processing times depend on the product:

• Standard products: 5–7 business days.
• Products requiring detailed handwork: 10–15 business days.

Processing time is separate from shipping time. Your estimated total delivery time is the processing period plus the shipping period for your selected delivery method.

Orders are not dispatched on weekends or public holidays.

Shipping Methods and Fees

Free shipping is available on orders over US$199. Available delivery options and any applicable charges are displayed at checkout.

The shipping rates and free-shipping threshold listed above are in US dollars.

Expedited shipping shortens the estimated transit time; it does not shorten the processing period.

For urgent orders or specific delivery requirements, please contact info@ruenatalie.com before placing your order.

Estimated Delivery Times

Delivery estimates exclude weekends and public holidays. Actual delivery times depend on your destination and may be affected by customs inspections, carrier delays, severe weather, or other disruptions.

Delivery dates are estimates rather than guarantees. If your parcel has not arrived within the expected timeframe, please contact us so we can investigate.

Tracking Your Shipment

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information may not appear immediately while the carrier registers and scans your parcel.

If you have not received your tracking details or need help checking your shipment, email info@ruenatalie.com with your order number.

Delivery Address

Please ensure that your shipping address and contact details are complete and accurate before submitting your order.

If you notice an error, contact us immediately. Address changes may not be possible after dispatch.

For information about refused or undeliverable parcels, please refer to our Return & Cancellation Policy.

Sales Tax

Sales tax is included in the displayed product prices, with no additional sales tax added at checkout.

Import duties, customs charges, and brokerage fees are separate and may apply as described below.

Customs and International Deliveries

International shipments may be subject to import duties, customs charges, or brokerage fees imposed by the destination country. Unless expressly included at checkout, these charges are the recipient’s responsibility.

Rue Natalie does not determine these charges. Contact your local customs authority before ordering if you need information about potential costs.

Customs clearance may extend delivery times. Please respond promptly to any requests from customs authorities or the carrier to help avoid unnecessary delays.

Delivery Support

If your parcel appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact us promptly. We will help investigate with the carrier and explain the next steps.

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact Us

For shipping questions or assistance with your order:

Rue Natalie
Email: info@ruenatalie.com