Terms of Service

Overview

In these Terms of Service, “we,” “us,” and “our” refer to Rue Natalie. The term “Service” covers our website, online store, and the information, features, tools, products, and services available through them.

By browsing our website, placing an order, or otherwise using the Service, you agree to these Terms of Service and the policies referenced within them. These Terms apply to all visitors and users, including customers, suppliers, merchants, and anyone submitting content.

Please read these Terms before using our website. If you do not accept them, you should not use the Service.

New features and tools introduced through our website will also be subject to these Terms. The current version will remain available on this page.

1. Eligibility and Acceptable Use

By using our Service, you confirm that you have reached the age of majority where you live. If you permit a minor in your care to use the website, you are responsible for supervising their use.

You must not use our website or products for unlawful or unauthorised activities. Your use of the Service must comply with applicable laws, including those protecting intellectual property.

You must not introduce viruses, malicious software, destructive code, or other material that could compromise the website or its users.

Breaches of these Terms may result in the suspension or termination of your access, subject to applicable law.

2. General Conditions

We may decline to provide the Service where permitted by law, including when we reasonably suspect fraud, misuse, or a breach of these Terms.

You may not reproduce, copy, sell, resell, or commercially exploit any part of the Service without our prior written permission.

Operating the Service may require information to pass through different networks or undergo technical adjustments so that it works with connected systems and devices. Our handling of personal information is described in our Privacy Policy.

Section headings are provided for convenience and do not change the meaning of these Terms.

3. Website Information

We aim to provide clear and accurate information. However, website content may occasionally be incomplete, outdated, or incorrect.

General information on the website should be considered alongside the product details, policies, and other information relevant to your purchase.

Older content may remain available for reference and may no longer reflect our current products or services. We may revise website content when necessary.

Nothing in this section limits our obligations under applicable consumer protection laws.

4. Service Updates and Pricing

We may adjust product prices, update website features, or suspend or discontinue parts of the Service.

Unless otherwise permitted by law or agreed with you, changes to advertised prices do not alter the price of an order we have already accepted.

Where notice of a change is legally required, we will provide it. Any limitation of our responsibility for service changes applies only to the extent permitted by law.

5. Products and Availability

Some products may be sold exclusively online or offered in limited quantities. Returns and exchanges are handled under our Return Policy, together with any rights available under applicable law.

We make reasonable efforts to represent product colours and details accurately. However, screen settings and devices may affect how images appear.

Where legally permitted, we may restrict quantities, limit availability in particular locations, or discontinue products. Product descriptions, pricing, and availability may be updated.

We cannot promise that every product will match individual preferences or expectations. This does not affect any statutory rights relating to defective, misdescribed, or otherwise non-conforming goods.

Any product offer is invalid where its sale is prohibited by law.

6. Orders, Billing, and Account Details

We may decline, limit, or cancel orders where legally permitted, including orders that appear fraudulent, contain incorrect information, or exceed applicable purchase limits.

Restrictions may apply to orders connected through the same customer account, payment method, billing address, or delivery address. We may also restrict purchases that appear intended for unauthorised resale or distribution.

If we change or cancel an order, we will make reasonable efforts to contact you using the details supplied at checkout. Any payment taken for products we will not supply will be refunded as required by applicable law.

You are responsible for providing accurate and current contact, billing, delivery, and payment information. Please update your details promptly so that we can process your purchases and contact you about your order.

Further information about returns and refunds is available in our Return Policy.

7. Third-Party Tools

Our website may offer access to tools or features supplied by independent providers.

Unless we expressly state otherwise, we do not operate or control those tools. Their availability through our website does not constitute an endorsement or a guarantee of their performance.

Please review the relevant provider’s terms before using an optional tool. To the extent permitted by law, such tools are made available on an “as is” and “as available” basis.

New tools or features added to our Service will also be subject to these Terms.

8. External Websites and Materials

Our Service may include links to external websites or content supplied by third parties.

We do not control independent websites and cannot guarantee the accuracy, security, or completeness of their content. An external link does not imply that Rue Natalie endorses the website or its operator.

Before making a purchase or sharing information with another provider, review that provider’s terms and privacy practices.

Questions or complaints about products or services purchased directly from a third party should be addressed to that provider. This section does not exclude any responsibility that applicable law places on Rue Natalie.

9. Reviews, Feedback, and Submissions

If you send us reviews, suggestions, ideas, images, or other materials intended for publication or feedback, you grant us a non-exclusive, royalty-free licence to reproduce, publish, format, translate, and share those materials in connection with our business, subject to applicable law and our Privacy Policy.

We are not required to publish submissions, compensate you for unsolicited ideas, or respond to every contribution unless we have agreed otherwise.

You remain responsible for the content you submit. Your submissions must be accurate where they describe factual matters and must not infringe another person’s copyright, trademark, privacy, or other rights.

You must not submit unlawful, abusive, threatening, defamatory, or malicious content. You must not impersonate another person, use misleading contact information, or misrepresent the source of a submission.

We may remove or decline to publish material that breaches these Terms or applicable law. We will not edit a customer review in a way that misrepresents the reviewer’s experience.

Private customer service communications and personal information remain subject to our Privacy Policy.

10. Personal Information

Our Privacy Policy explains how we collect, use, disclose, and handle personal information in connection with the Service.

Please review that policy before providing personal information through our website.

11. Errors and Corrections

Occasional errors may affect product descriptions, prices, promotions, delivery charges, estimated delivery times, or stock availability.

We may correct inaccurate information and update affected listings. Where an error affects an order, we may contact you to clarify the details or cancel the order where permitted by law.

If an order is cancelled after payment, any amount due back to you will be refunded in accordance with applicable law.

An update to one part of the website does not mean that all other content has been reviewed or revised at the same time.

12. Prohibited Activities

You must not use the website or its content to:

• Carry out, encourage, or assist unlawful activities.
• Breach applicable laws or regulations.
• Infringe our intellectual property rights or those of another party.
• Harass, threaten, abuse, defame, or discriminate against others.
• Submit false, fraudulent, or misleading information.
• Upload malicious code or disrupt websites, networks, or connected systems.
• Collect or track another person’s personal information without lawful authority.
• Send spam, conduct phishing, or impersonate another person or organisation.
• Scrape or harvest data without authorisation.
• Distribute unlawful sexual or exploitative material.
• Bypass security controls or gain unauthorised access to accounts or systems.

Where permitted by law, we may restrict or terminate access if these rules are breached.

13. Service Disclaimers and Liability

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access or the absence of technical errors, delays, or security incidents.

The Service may occasionally be unavailable because of maintenance, updates, or circumstances outside our reasonable control.

To the fullest extent permitted by law, and except for express commitments we make, the Service is provided on an “as is” and “as available” basis.

To the extent permitted by applicable law, Rue Natalie and its personnel, affiliates, contractors, suppliers, and service providers will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the Service. These may include loss of profits, business opportunities, anticipated savings, or data.

Nothing in these Terms excludes or restricts rights, warranties, remedies, or liabilities that cannot lawfully be excluded or restricted. Where a limitation is not permitted in your jurisdiction, it does not apply to you.

14. Responsibility for Third-Party Claims

To the extent permitted by law, you agree to indemnify Rue Natalie and its personnel, affiliates, contractors, and service providers against third-party claims, losses, and reasonable legal costs arising from your unlawful use of the Service, your breach of these Terms, or your infringement of another party’s rights.

This obligation does not apply to the extent that a claim results from our own breach of these Terms, negligence, or unlawful conduct.

15. Severability

If a provision of these Terms is found to be invalid or unenforceable, it will apply only to the extent legally permitted.

Any unenforceable part will be treated as separate from the remaining Terms, which will continue to apply.

16. Ending Your Use of the Service

These Terms apply while you use the Service. You may stop using the website at any time.

We may suspend or terminate your access where permitted by law if we reasonably believe that you have breached these Terms.

Ending access does not remove obligations or liabilities that arose beforehand, including outstanding payment obligations. It also does not remove your rights relating to existing purchases, refunds, or other matters protected by law.

Provisions intended to continue after termination will remain effective to the extent applicable.

17. Entire Agreement

These Terms, together with the policies expressly incorporated into them, form the agreement governing your use of the Service.

They replace earlier communications or agreements concerning the same subject matter, except where a separate agreement expressly provides otherwise or applicable law requires otherwise.

Our decision not to enforce a provision on one occasion does not prevent us from enforcing it later.

Nothing in this section excludes statements, representations, or rights that cannot lawfully be excluded.

18. Changes to These Terms

We may revise these Terms to reflect changes to our business, website, or legal obligations.

Updated Terms will be published on this page. Where required by law, we will provide additional notice or obtain consent before changes take effect.

Changes will not retrospectively remove rights relating to purchases already made. Your continued use of the Service after updated Terms take effect constitutes acceptance to the extent permitted by law.

19. Contact

For questions about these Terms of Service, please contact:

Rue Natalie
Email: info@ruenatalie.com